As we have been working on setting up this service, we’ve responded to a few commonly asked questions. If you have questions regarding Park & Pick Up, we may have already answered the same question posed by one of your neighbors. As we discover more frequently asked questions, we will add them to this post. If you have a question that hasn’t been answered below, please call us at 203-389-3433 or send an email to firstname.lastname@example.org.
Here are some of the most commonly asked questions and their answers:
“I returned my items, why are they still showing on my account?”
Once items are returned in the book drop, they will be quarantined for 96 hours before they can be checked-in. If fines should accrue during this time, they will be waived. If you should notice lingering fines, please contact us and we will waive them.
“How long will my checkouts be available for Park & Pickup?”
Checked out materials will available for one week from the time you receive notice that they are ready.
“Where do I return materials from the library?”
If you are dropping off items when picking up your new items, please place the returns in the blue bin near the table. If you are returning items at any other time, please return all items in the book drop located to the left of the library’s front doors.
“I placed a hold but I haven’t been contacted yet.“
We are working our way through the holds lists for Woodbridge items. Consortium and statewide delivery services are running on a much-reduced schedule, so interlibrary loans will be delayed at this time. You will be personally contacted by phone or email when your hold is ready.
“You contacted me yesterday about a hold to pickup and then you contacted me again today, why?”
As we work our way through the requests unfortunately we are not always able to pull every item for a patron or family at once. We will continue to contact you daily if there are new items available.
“I placed a hold back in March—do I need to place another hold for this item?“
Your hold should still be there. Check your library account online or call us and we can check it for you. We appreciate your patience as we work through the requests.
“Can I still get books from other Libraries?”
While many of our neighboring libraries have re-opened, most are working with less staff due to budget cuts. They are trying to fulfill as many “outside” requests as possible, it may take longer than usual. Our consortium’s delivery service has resumed, and you can place holds for items at other libraries. Please be patient.
If your question is not among these, please feel free to reach out to us.