Downloadable Audiobooks -
Frequently Asked Questions

• How do I find audiobooks?
• Do I need any software on my computer to listen to audiobooks?
• Can I play audiobooks on portable listening devices?
• How many audiobooks can I check out simultaneously?
• What is the checkout period for audiobooks?
• Can I renew audiobooks without downloading the file a second time?
• Do I need to return audiobooks when the checkout period expires?
• How do I transfer an audiobook to my portable device using Windows Media Player version 9?
• How do I transfer an audiobook to my portable device using Windows Media Player version 10?
• How long does it take to download a NetLibrary audiobook?
• Why doesn't the audiobook download, even though I get an acquiring license message?
• What does "You need a license" mean?
• Why won't the audiobook play on my portable listening device? It played just fine yesterday.
• I can't find "Author" or "Book Title" mentioned in my Media Player? How do I find, play, and transfer my audiobook file?
• Can I burn an audiobook to a CD?
• Are audiobook files automatically removed from my computer when the checkout period expires?
• How do I listen to an audiobook in the car?
• How do I delete an audiobook from my personal computer or portable listening device?
• Can I download and play an audiobook on a Mac?
• Can I download and play an audiobook on an iPod?
  
  
  How do I find audiobooks?
  You can find audiobooks by performing a Search in The Woodbridge Town Library Catalog, the NetLibrary home page, and from the Audiobook Center.
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  Do I need any software on my computer to listen to audiobooks?
  Audiobooks can be downloaded or played on any personal computer or portable listening device that supports Microsoft Windows Media Player v9 and above, Musicmatch Jukebox v8.2 and above, or Nullsoft Winamp v5 and above.
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  Can I play audiobooks on portable listening devices?
  Yes. Audiobooks are compatible with a wide range of portable listening devices that support secure WMA format.
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  How many audiobooks can I check out simultaneously?
  You can checkout a maximum of ten (10) audiobooks at any given time. You will not be able to check out additional titles until the license for a currently downloaded Audiobook expires.
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  What is the checkout period for audiobooks?
  NetLibrary automatically downloads a license, with each download, which lets you access the audiobook for 21 days. The license lets you copy the Audiobook to two additional portable listening devices.
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  Can I renew audiobooks without downloading the file a second time?
  Yes. Audiobooks can be renewed at any point by logging into your account. A renewal provides you with an additional 21 days of access from the date of renewal.
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  Do I need to return audiobooks when the checkout period expires?
  No. The license for downloaded audiobooks automatically expires after 21 days. You will not be able to play the Audiobook, even though the file remains on your personal computer and portable listening device. You need to manually delete the file from your personal computer and portable listening device.
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  How do I transfer an audiobook to my portable device using Windows Media Player version 9?
  
  1. Find your CD Quality downloaded audiobook file and double click it to open it with Windows Media Player. Windows Media Player opens and will obtain the license from NetLibrary to allow the audiobook file to play.
  2. Select Copy to CD or Device from the media player's menu options. A list of available titles will be displayed in the Items to Copy frame.
  3. Select the title you wish to download by clicking on the check box.
  4. Select a target device from the Items on Device drop-down menu. Click on the copy button to transfer the title.
  5. Windows Media Player will transfer the file to your portable device. When the transfer is complete, disconnect your portable device and enjoy your NetLibrary Audiobook.(*Some MP3 players will need to use the Safely Remove Hardware icon (on the taskbar) before removing the USB cable or an error will occur.)
  
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  How do I transfer an audiobook to my portable device using Windows Media Player version 10?
  
  1. Find your CD Quality downloaded audiobook file and double click it to open it with Windows Media Player. Windows Media Player opens and will obtain the license from NetLibrary to allow the audiobook file to play.
  2. You may stop playback at this point if you choose. Click the 'Library' tab. The media Library will be displayed.
  3. Find your audiobook in the Library Playlist pane, or sort your list by selecting the 'Now Playing' selection.
  4. Drag the audiobook title from the Contents or Details panes in your library to the List pane to add it to the list of items to be synchronized, ensure that your portable device is connected and click the 'Start Sync' button in the List pane. Windows Media Player will transfer the file to your portable device.
  5. When the transfer is complete, the status field will indicate 'Complete'. You many now disconnect your portable device and enjoy your NetLibrary Audiobook.(*Some MP3 players will need to use the Safely Remove Hardware icon (on the taskbar) before removing the USB cable or an error will occur.) Note: This information and more can be found in the Window Media Player v10 Help Contents under: Synchronizing content to devices -> Synchronizing media items to your device -> To synchronize content manually.
  
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  How long does it take to download a NetLibrary audiobook?
  Download time depends on the size of the audio file and the speed of your Internet connection.
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  Why doesn't the audiobook download, even though I get an acquiring license message?
  If you have an older Windows Media Player version the download appears to be working. Windows Media Player shows "acquiring license," but eventually you get a message that you don't have a license to play the audiobook. You need to download a newer version of Windows Media Player
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  What does "You need a license" mean?
  You may have downloaded a new version of Windows Media Player and need to resynch with the portable listening devices. Contact your computer or portable listening device manufacturer for specific information.
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  Why won't the audiobook play on my portable listening device? It played just fine yesterday.
  The checkout period for the audiobook may have expired. Login to the NetLibrary web site, and click on the My Checked Out items link in the upper right-hand navigation, to see if the Audiobook checkout period has expired.
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  I can't find "Author" or "Book Title" mentioned in my Media Player? How do I find, play, and transfer my audiobook file?
  Media players and portable listening devices may be music oriented, so you need to be creative when trying to find your audiobook file. Try looking under Album title for your Audiobook title or under Artist when looking for the Author.
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  Can I burn an audiobook to a CD?
  Yes and no. NetLibrary cannot stop you from burning the audiobook file to a CD, but encryptions on the Audiobook file will make it unusable.
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  Are audiobook files automatically removed from my computer when the checkout period expires?
  No. You need to manually delete the audiobook file from your personal computer and portable listening device. However, if you want to renew the Audiobook, click on the file to automatically open the NetLibrary web site (if your computer is online). You can login to your account and renew the checkout.
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  How do I listen to an audiobook in the car?
  You will need a radio transmitter or other device adapter that works with your portable listening device and car stereo. Contact your device manufacturer for specific requirements.
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  How do I delete an audiobook from my personal computer or portable listening device? A: You can delete an audiobook file from your personal computer or portable listening device in the same manner as you delete other files. Contact your personal computer or portable listening device manufacturer for specific information.
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  Can I download and play an audiobook on a Mac?
  NetLibrary audiobooks cannot be played on Macs because the latest version of Window Media Player available for Macs (version 9) is based on Windows Media Rights Manager version 1.3. NetLibrary uses version 2.x licenses for downloadable audiobooks in order to maintain a high level of security. Because the latest version of Windows Media Player for Macs does not support 2.x licenses, NetLibrary audiobooks cannot be played on Macs at this point in time.
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  Can I download and play an audiobook on an iPod?
  No, NetLibrary audiobooks cannot be played on iPods. iPods use the .aac file format and the .aac file format does not support the Digital Rights Management protection required by NetLibrary audiobooks at this time. Digital Rights Management protection helps ensure that the content of our publishing partners is secure, especially when items are checked out from the library's collection and borrowed by a user rather than purchased. This Digital Rights Management technology allows checked out items to expire on the due date.
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